Faculty: Social Sciences
Department: Sociology And Anthropology
Nnonyelu, A. N.
The performance of Nigerian Civil Service in recent times has been a source of worry to Nigerians and their governments. The consequences of the poor performance of the Civil Service such as poor service delivery and poor infrastructural development necessitated the introduction of the Public Service Renewal Programme by the Obasanjo Administration in the Fourth Republic. This study investigated the effects of the Public Service Renewal Programme on employee performance in the Federal Civil Service, Imo State, Nigeria. The specific objectives of the study included: to examine the effect of SERVICOM, monetization policy, contributory pension scheme and the extent of ICT usage on employee performance in the study organization. The study equally investigated the effect of the existing methods of performance appraisal, promotion and training on employee performance. The social exchange theory served as the study’s theoretical framework. The study adopted the cross-sectional survey design. A sample of 1007 federal civil servants selected using total population sampling technique constituted the study participants. A structured questionnaire with a reliability co-efficient estimate of 0.742 was used to generate the quantitative data for the study. An in-depth interview guide was utilized to gather qualitative data from twenty of the study participants. The Statistical Package for Social Sciences (SPSS) aided the presentation and analysis of data relating to the research questions using frequency distribution table and logistic regression statistic, and the test of research hypotheses with Pearson product moment correlation statistic and chi-square statistic. The study found that SERVICOM, monetization policy, and contributory pension scheme have had positive effects on employee performance in the Federal Civil Service, Imo State. The study found that there is a significant positive correlation between the extent of ICT usage and the level of employee performance, and also that conduct interval of performance appraisal, performance appraisal transparency and promotion practices have significant effect on employee performance in the Federal Civil Service Imo State, Nigeria. The study recommended, among others, that government should sustain the Public Service Renewal Programme Policies in order to reap more benefits in terms of enhancing the efficiency of the Federal Civil Service.